01307 462316
Mon-Fri: 8 AM - 6 PM

Frequently Asked Questions

Answers to some of the questions we are asked most often by patients

Your questions, our answers

Here are some of the most common questions we are asked by our patients, and our answers to them.

Appointment Questions

You are allocated to a Team and you see the same GP each time.
We try to arrange blood tests before 2pm each day as the samples are collected at 2.30pm to be transferred to the laboratory. Many samples are not suitable for overnight storage.
All requests are initially dealt with by telephone and you can speak with your GP by telephone if it is clinically appropriate. Read more about appointments.
On calling the practice the receptionist will take a brief description of your problem and your telephone contact details. The GP or Nurse Practitioner will call you back to take a more detailed history and make arrangements for you to be seen if appropriate or required. Read more about appointments.
We prefer patients to make initial contact with the practice by telephone as we are unable to guarantee when you will receive a call back. This will avoid multiple journeys to and from the practice.
If you are unable to attend for your appointment please contact your team administrator who will cancel this for you and reschedule if required. We appreciate it when patients cancel appointments, even at short-notice as these can be offered to other patients.

General questions

The practice is open Monday to Friday, from 8am to 6pm. We participate in the public holiday closure timetable as agreed by NHS Tayside for General Practice.

If you become ill and feel unable to wait until your GP practice opens in the morning, you should call NHS 24 (www.nhs24.com) on 111, or in an emergency dial 999. Read more about out-of-hours care.

20% of GP appointments could be dealt with by another healthcare professional. We'll keep you right helps you to access the right care at the right time. It includes our own hints and tips on which services to use and when, access to interactive self-help guides from NHS Inform, and information about pharmacy opening times. Remember for health information and advice you can use NHS Inform online or by phone on 0800 22 44 88.

We welcome new patients. To join the practice as a new patient you will need to live in our practice boundary area, and complete our registration form or bring your medical card to the surgery. Read our information for new patients.
You can request a repeat prescription at the surgery, by post, or online using Online Patient Services.
To obtain the results of tests taken by the practice, please phone reception between 2-4pm, 7 days after the test was taken. Read more about test results.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a sickness self certification form (SSP form). Read more about taking sick leave on the gov.uk website.
Academy Medical Centre

We are one of the largest GP practices in Tayside, Scotland, with approximately 10,000 patients on our list.

The surgery is open Monday to Friday from 8am - 6pm (except public holidays).

Academy Medical Centre
Academy Street
Tel: 01307 462316
Email: academymc.tayside@nhs.net