Job Vacancy: Medical Receptionist/Admin Supervisor

HOURS: 37.5 hours per week
SALARY: Dependent on skills and experience

Are you an experienced administrator with strong leadership skills and a passion for delivering excellent customer service?

Academy Medical Centre is seeking an enthusiastic and motivated Admin Supervisor to support the day-to-day management of our busy reception and administrative teams. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, leading people, and helping to deliver high-quality services to patients.

As Admin Supervisor, you will provide day-to-day supervision and support to reception and administrative staff, helping to ensure that workloads are managed effectively and patients receive an excellent standard of service.

Working closely with the Office Manager and Practice Manager, you will coordinate operational activities, support staff development, assist with service improvement initiatives, and act as a key point of contact for operational queries. You may also undertake Duty Manager responsibilities when acting as the most senior designated person on site.

Key responsibilities include:

• Supervising and supporting reception and administrative staff
• Coordinating workloads and maintaining efficient practice operations
• Assisting with staff training, induction and development
• Supporting the management of patient enquiries, concerns and complaints
• Monitoring workflows, performance and service standards
• Contributing to quality improvement, compliance and governance activities
• Providing operational leadership and Duty Manager cover when required

We're looking for someone who:

• Has experience supervising or leading a team
• Is highly organised and able to prioritise effectively
• Has excellent communication and people skills
• Enjoys problem-solving and working in a fast-paced environment
• Is committed to delivering outstanding customer service
• Wants to contribute to a positive and supportive workplace culture
• Has experience within general practice, healthcare or a similar setting (desirable but not essential)

This is an excellent opportunity for an experienced administrator who enjoys people management, problem-solving and service improvement. Working closely with the Office Manager and Practice Manager, you will oversee the day-to-day running of reception and administrative services, ensuring patients receive a high-quality, efficient and professional service.

• A supportive and friendly working environment
• Opportunities for professional development and training
• The chance to make a real difference to patient services
• Membership of the NHS Pension Scheme
• Good annual leave entitlement

Please submit your CV together with a cover letter outlining your relevant experience, skills and why you are interested in the role. Applications should be sent to Teressa Forbes, Practice Manager - email teressa.forbes@nhs.scot.

Closing date: 16 October 2026